Shipping Policy
We take great care in handling and shipping your fireplace products to ensure they reach you in perfect condition and as quickly as possible. Below, we outline the various shipping options available, our procedures, and any important details you need to know when placing your order.
1. Shipping Coverage
Supreme Fireplace offers both domestic and international shipping. No matter where you are located, we will work hard to ensure that your hearth and fireplace products arrive safely.
2. Shipping Methods and Delivery Times
We understand that every customer has different needs, so we offer various shipping options depending on your location and the urgency of your order:
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Standard Shipping (Domestic): Orders within the United States are typically shipped within 1-3 business days. Standard shipping delivery time is usually 5-7 business days, depending on your location and the carrier used.
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Expedited Shipping (Domestic): For faster delivery, we offer expedited shipping, which typically arrives within 2-3 business days. Expedited shipping fees will be calculated at checkout.
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International Shipping: We also offer international shipping to select countries. International orders generally take 7-14 business days for delivery, depending on the destination country. Please be aware that international shipments may experience delays due to customs clearance procedures.
3. Shipping Costs
Shipping fees are calculated based on the total weight and dimensions of your order, as well as the delivery address. Shipping costs will be displayed clearly during the checkout process before you confirm your order.
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Domestic Orders: Standard shipping is offered at an affordable rate, with expedited shipping available for an additional cost.
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International Orders: Shipping costs for international orders will be calculated based on the destination. Please note that customs duties, taxes, or import fees may apply, and these are the responsibility of the customer.
4. Order Tracking
Once your order has shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment through the carrier’s website. If you have any issues or questions about tracking your order, please reach out to our customer support team at info@supremefireplacee.com.
5. Returns and Exchanges
We strive for 100% customer satisfaction. If you are not satisfied with your order, we offer a 30-day return policy for unused and unopened items. To initiate a return or exchange:
- Contact our customer service team at info@supremefireplacee.com to request a Return Authorization (RA) number.
- Return items must be in unused and original condition, with all packaging intact.
Return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part or a defective product. Once the return is received and processed, we will issue a refund or exchange, as requested.
6. Delays and Exceptions
While we strive to process all orders promptly, delays may occasionally occur due to factors such as weather, shipping carrier issues, or customs processing (for international orders). We will notify you of any delays and provide an updated delivery estimate if necessary.
If your order experiences an extended delay, please contact us at info@supremefireplacee.com, and we will provide assistance in tracking your package or arranging for a replacement if necessary.
