Payment Policy

At Supreme Fireplacee, we are committed to making your purchasing experience as convenient and straightforward as possible. Below are the details of our payment policy, designed to ensure secure and flexible payment options for all of our valued customers.

Accepted Payment Methods:

We accept a wide range of payment methods for your convenience:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. All payments are processed through secure systems to protect your information.
  • Bank Transfers: Bank transfers are available for larger purchases or custom orders. Please contact us for the required account details.
  • Checks: Personal and business checks are accepted; however, they must be cleared before installation or delivery can occur.
  • Cash Payments: Cash payments are accepted for in-person transactions at our store location.

Deposit Requirements:

For certain products and services, a deposit may be required to confirm your order. The deposit ensures that your order is processed and your chosen product is reserved.

  • General Deposit: Most orders require a deposit ranging from 20% to 50%, depending on the type of product or service.
  • Custom Orders: A larger deposit may be required for custom fireplaces or unique installations, and the details will be provided before final confirmation.

Final Payment:

The remaining balance of your order is due upon delivery or installation. Payments can be made in the following ways:

  • Online Payments: Secure payments can be made through our website via credit/debit card or PayPal.
  • Phone Payments: You may pay the balance over the phone using a credit/debit card.
  • In-Person Payments: Payments can also be made in person at our physical location, 199 Cr 210, Boulder, Wyoming.

Installment and Financing Options:

We understand that larger purchases may require more flexibility. Financing options are available through approved third-party providers.

  • If you are interested in financing your fireplace purchase, please contact us for further details. We will provide the necessary information and help you apply for financing.

Refunds and Cancellations:

We want our customers to be completely satisfied with their purchase. If you need to cancel or return an item, the following policy applies:

  • Cancellations: Orders can be canceled within 14 days of purchase for a full refund, provided the product has not been customized or installed.
  • Returns: Non-custom products may be returned within 30 days of purchase, provided they are unused and in original packaging. Restocking fees may apply.
  • Refund Process: Refunds will be processed through the original payment method. If payment was made via check or bank transfer, refunds may take longer.

Late Payments:

We kindly ask for timely payments. Late payments may result in additional fees or interest charges. If you foresee any issues with meeting payment deadlines, please contact us in advance so we can assist you in making alternate arrangements.

Security and Privacy:

We take your security seriously. All payments made through our website or over the phone are encrypted and processed securely. Your personal information will never be shared with third parties.

If you have any questions or need assistance with payment, feel free to reach out to us. You can contact us at: